911 Emergency Dispatcher: Calm, Critical-Response Pro

County Emergency Communications; Hazard (KY); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Hazard, KY is seeking 911 Emergency Dispatchers to connect callers with the appropriate public safety resources. The role involves receiving emergency and nonemergency calls, confirming incident locations, and coordinating responders according to agency procedures.

Candidates should demonstrate calm communication, close listening, and the ability to manage multiple systems.

Qualifications

• High school diploma or GED is typically required.
• Typing accuracy and listening skills are important for calls.
• Clear speech and effective communication are essential under pressure.
• Basic computer proficiency and ability to organize information during high-stress incidents.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Communication

Education

High school diploma

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in Hazard, KY is seeking 911 Emergency Dispatchers to connect callers with the appropriate public safety resources. The role involves receiving emergency and nonemergency calls, confirming incident locations, and coordinating responders according to agency procedures.

Candidates should demonstrate calm communication, close listening, and the ability to manage multiple systems.