Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Harrod (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services seeks a dedicated 911 Emergency Dispatcher in Harrod, OH. You will handle emergency and nonemergency calls for the service area, verify locations and details, and coordinate with police, fire, or EMS according to agency procedures.

Position requires calm, precise communication, proficient typing, and ability to manage multiple systems while maintaining accurate, confidential records. Training and certifications may apply; overtime may be required.

Qualifications

• High school diploma or GED required; some agencies seek prior dispatch experience.
• Strong typing speed and accuracy are preferred.
• Good listening, clear communication, and ability to work under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update teams as incidents change.
• Provide caller instructions within training, manage confidential data.
• Maintain accurate records and follow security rules.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization underPressure

Education

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Job description

Emergency Telecommunicator Services seeks a dedicated 911 Emergency Dispatcher in Harrod, OH. You will handle emergency and nonemergency calls for the service area, verify locations and details, and coordinate with police, fire, or EMS according to agency procedures.

Position requires calm, precise communication, proficient typing, and ability to manage multiple systems while maintaining accurate, confidential records. Training and certifications may apply; overtime may be required.