Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Lodi Township (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher for the Lodi, OH area. You will handle emergency and nonemergency calls, verify locations, and coordinate responders using CAD systems.

The role requires calm communication, accuracy, and the ability to manage multiple screens and information under pressure. Training and shift patterns vary, with potential overtime depending on the agency’s needs.

Qualifications

• High school diploma or equivalency commonly required.
• Some agencies recruit entry-level applicants or require current certifications.
• Prior emergency communications experience may be required depending on the agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher for the Lodi, OH area. You will handle emergency and nonemergency calls, verify locations, and coordinate responders using CAD systems.

The role requires calm communication, accuracy, and the ability to manage multiple screens and information under pressure. Training and shift patterns vary, with potential overtime depending on the agency’s needs.