Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Andover (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Job summary

911 Emergency Communications is seeking skilled dispatchers in Andover, IL. You will answer calls, confirm locations, and coordinate police, fire, and medical responders using multiple systems. The role requires calm, precise communication and the ability to manage urgent, changing situations.

Responsibilities include documenting details, prioritizing incidents, and maintaining secure records while working with a dedicated public safety team in a fast-paced environment.

Qualifications

• Requires high school diploma or GED.
• Good typing speed and accuracy.
• Strong listening and communication under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm incident locations, callback numbers, and details.
• Assess priority using approved questions and procedures.
• Enter incident information into dispatch software.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training scope.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications is seeking skilled dispatchers in Andover, IL. You will answer calls, confirm locations, and coordinate police, fire, and medical responders using multiple systems. The role requires calm, precise communication and the ability to manage urgent, changing situations.

Responsibilities include documenting details, prioritizing incidents, and maintaining secure records while working with a dedicated public safety team in a fast-paced environment.