Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Vergennes (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications in Vergennes, IL, seeks a dispatcher to connect callers with emergency response teams. The role involves handling emergency and nonemergency calls, confirming locations, and relaying information while coordinating multiple systems.

A high school diploma or GED is commonly required, with strong typing, listening, and communication skills essential for accuracy under pressure. Applicants should be prepared for shift work in a 24/7 environment, including nights,

Qualifications

• High school diploma or GED required.
• Typing speed and accuracy emphasized.
• Active listening and clear speech needed.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls in the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority per agency procedures.
• Enter incident data into CAD.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Vergennes, IL, seeks a dispatcher to connect callers with emergency response teams. The role involves handling emergency and nonemergency calls, confirming locations, and relaying information while coordinating multiple systems.

A high school diploma or GED is commonly required, with strong typing, listening, and communication skills essential for accuracy under pressure. Applicants should be prepared for shift work in a 24/7 environment, including nights,