Elite 911 Dispatcher: Calm Under Pressure, Save Lives

County Emergency Communications; Mount Auburn (IL); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

County Emergency Communications in Mount Auburn, IL seeks dedicated 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. Responsibilities include gathering critical information, confirming locations, and coordinating resources per agency procedures.

The role requires calm communication, strong listening skills, and precise data entry across multiple systems. Distinct shifts and eligibility for background checks are typical in this public safety environment.

Formación

• High school diploma or GED required; some agencies recruit entry-level applicants.
• Accuracy in typing and active listening are essential; ability to organize information under pressure.
• Commitment to calm communication and careful attention in high-stress situations.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Educación

High school diploma or GED

Herramientas

CAD software

Descripción del empleo

County Emergency Communications in Mount Auburn, IL seeks dedicated 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. Responsibilities include gathering critical information, confirming locations, and coordinating resources per agency procedures.

The role requires calm communication, strong listening skills, and precise data entry across multiple systems. Distinct shifts and eligibility for background checks are typical in this public safety environment.