Calm-Under-Pressure 911 Dispatcher — Communications

911 Emergency Communications; Vail (IA); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Vail, IA seeks an Emergency Dispatcher to connect callers with police, fire, or medical personnel. The role requires listening carefully, accurately confirming locations, and relaying critical information across multiple systems.

Responsibilities include handling emergency and nonemergency calls, documenting details, and ensuring prompt, appropriate dispatch. Candidates should be able to manage shifting schedules and maintain composure under pressure.

Qualifications

• High school diploma or equivalent required.
• Strong typing and listening skills with clear speech.
• Ability to use basic computer applications and CAD/dispatch software.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer skills

Organizational skills

Education

High school diploma

Tools

CAD software

Job description

911 Emergency Communications in Vail, IA seeks an Emergency Dispatcher to connect callers with police, fire, or medical personnel. The role requires listening carefully, accurately confirming locations, and relaying critical information across multiple systems.

Responsibilities include handling emergency and nonemergency calls, documenting details, and ensuring prompt, appropriate dispatch. Candidates should be able to manage shifting schedules and maintain composure under pressure.