Calm-Under-Pressure 911 Dispatcher | Urgent Call Response

Emergency Telecommunicator Services; Wheaton (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Emergency Telecommunicator Services in Wheaton, IL seeks 911 Emergency Dispatchers to connect callers with public safety resources. Responsibilities include handling urgent calls, confirming incident details, and coordinating responders across agencies.

This role requires calm, precise communication and the ability to manage multiple systems while documenting information. Training and certifications vary by agency, with potential night and weekend shifts and overtime.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Certifications/testing scores depend on agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Wheaton, IL seeks 911 Emergency Dispatchers to connect callers with public safety resources. Responsibilities include handling urgent calls, confirming incident details, and coordinating responders across agencies.

This role requires calm, precise communication and the ability to manage multiple systems while documenting information. Training and certifications vary by agency, with potential night and weekend shifts and overtime.