Calm-Under-Pressure 911 Dispatcher | Emergency Communications

Emergency Telecommunicator Services; Forsyth (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services in Forsyth, IL seeks an 911 Emergency Dispatcher to handle emergency and nonemergency calls, confirm locations, and coordinate responders in a fast-paced public safety setting.

Candidates typically have a high school diploma, strong typing, active listening, clear spoken communication, and solid computer skills. Shifts may include nights, weekends, and overtime based on agency needs.

Qualifications

• High school diploma or equivalent required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using established questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training scope.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Job description

Emergency Telecommunicator Services in Forsyth, IL seeks an 911 Emergency Dispatcher to handle emergency and nonemergency calls, confirm locations, and coordinate responders in a fast-paced public safety setting.

Candidates typically have a high school diploma, strong typing, active listening, clear spoken communication, and solid computer skills. Shifts may include nights, weekends, and overtime based on agency needs.