Calm-Impact 911 Dispatcher | Emergency Communications Pro

Emergency Telecommunicator Services; Bradshaw (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Bradshaw, West Virginia, is seeking a calm, detail-oriented 911 dispatcher to connect callers with responders and coordinate emergency resources in fast-paced situations.

The role requires listening carefully, confirming incident details, and relaying accurate information while juggling multiple communication systems. Training and certification are provided where required by the agency.

Qualifications

• A high school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, and clear communication.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma

Job description

Emergency Telecommunicator Services in Bradshaw, West Virginia, is seeking a calm, detail-oriented 911 dispatcher to connect callers with responders and coordinate emergency resources in fast-paced situations.

The role requires listening carefully, confirming incident details, and relaying accurate information while juggling multiple communication systems. Training and certification are provided where required by the agency.