Calm 911 Dispatcher for Critical Emergencies

Emergency Telecommunicator Services; West Eaton (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Emergency Telecommunicator Services in West Eaton is seeking a calm, precise 911 dispatcher to connect callers with police, fire, or EMS according to agency procedures. The role requires careful listening, accurate information gathering, and coordination across multiple systems.

You will work in a fast-paced environment with shift work and overtime as needed, reporting to the public safety agency, with eligibility for background screening and required certifications.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Accurate typing, active listening, clear speech, and basic computer proficiency are useful.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in West Eaton is seeking a calm, precise 911 dispatcher to connect callers with police, fire, or EMS according to agency procedures. The role requires careful listening, accurate information gathering, and coordination across multiple systems.

You will work in a fast-paced environment with shift work and overtime as needed, reporting to the public safety agency, with eligibility for background screening and required certifications.