Elite 911 Dispatcher: Calm, High-Stakes Coordination

Emergency Telecommunicator Services; Bradley (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime opportunities

Job summary

Emergency Telecommunicator Services in Bradley, WV, seeks an 911 Emergency Dispatcher to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, and relay information while coordinating multiple systems.

The role requires calm communication, accuracy, and the ability to manage shifting incident details. Training and potential overtime are part of the schedule across shifts including nights and holidays.

Qualifications

• High school diploma or equivalent is commonly required.
• Typing accuracy, active listening, and clear speech are valued.
• Ability to organize information and work under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Organizational skills

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services in Bradley, WV, seeks an 911 Emergency Dispatcher to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, and relay information while coordinating multiple systems.

The role requires calm communication, accuracy, and the ability to manage shifting incident details. Training and potential overtime are part of the schedule across shifts including nights and holidays.