Calm-Impact 911 Dispatcher | Public Safety Communications

Emergency Telecommunicator Services; Sprakers (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Sprakers, NY seeks an experienced 911 dispatcher to connect callers with police, fire, or medical resources. You will gather essential information, confirm incident locations, and coordinate responders across multiple systems.

A calm communicator is essential to manage high-pressure situations. Responsibilities include documenting incidents, relaying updates to crews, and maintaining records while protecting confidentiality.

Qualifications

• High school diploma or GED commonly required.
• Emergency communications experience may be required by some agencies.
• Testing scores, experience and training deadlines determined by the official announcement. Useful skills include typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

CAD/Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Sprakers, NY seeks an experienced 911 dispatcher to connect callers with police, fire, or medical resources. You will gather essential information, confirm incident locations, and coordinate responders across multiple systems.

A calm communicator is essential to manage high-pressure situations. Responsibilities include documenting incidents, relaying updates to crews, and maintaining records while protecting confidentiality.