Impactful 911 Dispatcher - Calm, Fast, Coordinated

Emergency Telecommunicator Services; Bremerton (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Emergency Telecommunicator Services, based in Bremerton, WA, seeks an 911 Emergency Dispatcher to receive emergency calls, verify locations, and coordinate responders in accordance with agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while ensuring accurate information relay across shifts, including overnight and weekends.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Basic computer proficiency

Education

High school diploma

Job description

Emergency Telecommunicator Services, based in Bremerton, WA, seeks an 911 Emergency Dispatcher to receive emergency calls, verify locations, and coordinate responders in accordance with agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while ensuring accurate information relay across shifts, including overnight and weekends.