Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Sarah Ann (WV); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Résumé du poste

911 Emergency Communications in Sarah Ann, WV, seeks an Emergency Dispatcher to connect callers with public safety resources. The role involves receiving emergency and nonemergency calls, gathering essential information, and coordinating police, fire, or medical responders per agency procedures.

The position requires calm communication, attention to detail, and the ability to multitask across radio and computer systems.

Qualifications

• High school diploma or GED required; some agencies recruit entry-level.
• Testing scores, experience and training deadlines are determined by the official announcement.
• Calm communication and ability to organize information under pressure are essential.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident details into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits and protect confidentiality.
• Maintain accurate records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Formation

High school diploma or GED

Description du poste

911 Emergency Communications in Sarah Ann, WV, seeks an Emergency Dispatcher to connect callers with public safety resources. The role involves receiving emergency and nonemergency calls, gathering essential information, and coordinating police, fire, or medical responders per agency procedures.

The position requires calm communication, attention to detail, and the ability to multitask across radio and computer systems.