Calm-Under-Pressure 911 Dispatcher (Beckley)

911 Emergency Communications; Beckley (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

911 Emergency Communications in Beckley, WV seeks a dispatcher to connect callers with public safety resources. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting incident information and prioritizing safety. Training and certifications may be required.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, listening, clear speech, basic computer skills, and organizing information are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using agency procedures.
• Enter incident details into computer-aided dispatch systems.
• Dispatch responders when needed and coordinate radio operations.
• Monitor radio traffic and update personnel as incidents change.
• Provide instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Beckley, WV seeks a dispatcher to connect callers with public safety resources. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting incident information and prioritizing safety. Training and certifications may be required.