911 Emergency Dispatcher — Calm Crisis Coordinator

County Emergency Communications; Charleston (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Charleston, WV is seeking a 911 Emergency Dispatcher to connect callers with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or EMS resources according to agency procedures.

This role requires calm communication, meticulous note-taking, and the ability to work with multiple dispatch systems; availability for extended shifts, overtime, and variable schedules.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in Charleston, WV is seeking a 911 Emergency Dispatcher to connect callers with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or EMS resources according to agency procedures.

This role requires calm communication, meticulous note-taking, and the ability to work with multiple dispatch systems; availability for extended shifts, overtime, and variable schedules.