Calm 911 Dispatcher - Critical Emergency Response

911 Emergency Communications; Commercial Point (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

911 Emergency Communications in Commercial Point, OH seeks qualified dispatchers to connect callers with responders, gather incident details, and coordinate police, fire, or EMS according to agency procedures.

Candidates should remain calm under pressure, verify locations, document changing circumstances, and operate multiple communications systems. A high school diploma or equivalent is commonly required; some agencies seek prior experience or certifications.

Qualifications

• High school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Organization

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Commercial Point, OH seeks qualified dispatchers to connect callers with responders, gather incident details, and coordinate police, fire, or EMS according to agency procedures.

Candidates should remain calm under pressure, verify locations, document changing circumstances, and operate multiple communications systems. A high school diploma or equivalent is commonly required; some agencies seek prior experience or certifications.