911 Emergency Dispatcher — Calm, Critical Response

County Emergency Communications; Plymouth Township (PA); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

County Emergency Communications seeks skilled 911 dispatchers to connect callers with police, fire, or EMS resources. The role involves calm communication, confirming locations, documenting changes, and coordinating responders while managing multiple systems.

Responsibilities include handling emergency and nonemergency calls, verifying details, and entering data into dispatch software. A high school diploma is commonly required; some agencies require prior experience or certifications.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Typing

Active listening

Clear speech

Basic computer skills

Formation

High school diploma or GED

Description du poste

County Emergency Communications seeks skilled 911 dispatchers to connect callers with police, fire, or EMS resources. The role involves calm communication, confirming locations, documenting changes, and coordinating responders while managing multiple systems.

Responsibilities include handling emergency and nonemergency calls, verifying details, and entering data into dispatch software. A high school diploma is commonly required; some agencies require prior experience or certifications.