911 Emergency Dispatcher: Calm, Critical-Response Operator

911 Emergency Communications; Columbiana (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Shift differentials

Overtime pay

Professional training

Job summary

911 Emergency Communications is seeking qualified dispatchers in Columbiana, OH to handle emergency and nonemergency calls, confirm incident details, and coordinate responders. The role requires calm communication, accuracy, and the ability to manage multiple systems in a high-pressure environment.

Typical schedules include night shifts, weekends, and overtime. Applicants should have a high school diploma or GED and may need agency-specific certifications or testing.

Qualifications

• A high school diploma or GED is commonly required.
• Accurate typing, active listening, and clear speech are essential.
• Certification requirements vary by agency and testing deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders and monitor radio traffic as conditions change.
• Maintain confidential records and follow agency procedures.

Skills

Active listening

Typing

Clear speech

Computer skills

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications is seeking qualified dispatchers in Columbiana, OH to handle emergency and nonemergency calls, confirm incident details, and coordinate responders. The role requires calm communication, accuracy, and the ability to manage multiple systems in a high-pressure environment.

Typical schedules include night shifts, weekends, and overtime. Applicants should have a high school diploma or GED and may need agency-specific certifications or testing.