911 Dispatcher: Calm, Critical-Response Coordinator

Emergency Telecommunicator Services; Kinsman Township (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Emergency Telecommunicator Services in Kinsman, OH seeks 911 Emergency Dispatchers to connect callers with responders, gather information, and coordinate police, fire, or EMS resources according to agency procedures. The role requires calm, precise communication, ability to confirm incident locations, document evolving details, and relay information while managing multiple systems and shifting priorities.

Applicants may have a high school diploma; entries include typing, active listening, clear

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Kinsman, OH seeks 911 Emergency Dispatchers to connect callers with responders, gather information, and coordinate police, fire, or EMS resources according to agency procedures. The role requires calm, precise communication, ability to confirm incident locations, document evolving details, and relay information while managing multiple systems and shifting priorities.

Applicants may have a high school diploma; entries include typing, active listening, clear