911 Emergency Dispatcher — Calm, Critical Response Pro

County Emergency Communications; Fremont (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Fremont, Ohio seeks 911 Emergency Dispatchers to connect callers with public safety resources. You may receive emergency and nonemergency calls, confirm incident details, and coordinate responders according to agency procedures.

The role requires calm communication, careful attention, accurate typing, active listening, and the ability to work under pressure across multiple systems. Training and certifications may be required.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Typing accuracy, active listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in Fremont, Ohio seeks 911 Emergency Dispatchers to connect callers with public safety resources. You may receive emergency and nonemergency calls, confirm incident details, and coordinate responders according to agency procedures.

The role requires calm communication, careful attention, accurate typing, active listening, and the ability to work under pressure across multiple systems. Training and certifications may be required.