Call Center Support/Elections

AppleOne Employment Services; Fort Lauderdale (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

AppleOne Employment Services seeks Call Center Support Specialists for a temporary election-cycle assignment in Fort Lauderdale, FL. This onsite role supports a public sector election services environment with a strong emphasis on accuracy, confidentiality, and customer service.

The position is ideal for call center or administrative professionals who enjoy helping the public and working in a structured, team-focused setting, with meaningful community impact and clear procedures.

Qualifications

• Provide high-volume inbound call center support to voters.
• Research voter information and update records in computer systems.
• Support election operations through data entry, documentation, and administrative assistance.
• Follow established procedures while maintaining confidentiality and professional communication.
• Minimum typing speed of 50 WPM required.
• Valid Florida Driver's License in good standing required.
• Criminal background check and drug screening required.
• Must be available to work the full assignment through November 9, 2026.
• Must be comfortable working 100 percent onsite in Fort Lauderdale, FL.
• High school diploma or equivalent required.
• 3-5 years of related customer service, call center, administrative support, receptionist, data entry, or public-facing experience.
• Strong computer skills: Outlook, Word, Excel, web apps and data entry systems.
• Excellent telephone etiquette, verbal and written communication skills.
• Strong attention to detail, reliability, and punctuality.
• Ability to learn new systems quickly.
• Ability to work independently and as part of a team.

Responsibilities

• Answer a high volume of inbound calls in a professional, courteous, and timely manner.
• Assist callers with voter registration, election dates, voting methods, vote-by-mail, polling locations, precinct information, and related services.
• Research voter records using designated systems and provide accurate information based on established procedures.
• Enter, update, verify, and maintain data accurately in computer systems.
• Document caller interactions and provide clerical support to the voter services team.
• Maintain confidentiality when handling voter, public, and election-related information.

Skills

Call center

Customer service

Data entry

Attention to detail

Typing 50 WPM

Confidentiality

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Web-based applications

Data entry systems

Job description

Job Summary

We are seeking Call Center Support Specialists for a temporary election-cycle assignment in Fort Lauderdale, FL. This onsite role supports a public sector election services environment where accuracy, professionalism, confidentiality, and strong customer service are essential.

This is an excellent opportunity for call center, customer service, administrative, receptionist, or data entry professionals who enjoy helping the public and working in a structured, team-focused environment. The role offers meaningful community impact, clear procedures, supportive team collaboration, and the opportunity to contribute to an important election operation.

The ideal candidate is reliable, detail-oriented, computer-savvy, and comfortable handling a high volume of inbound calls while providing courteous and accurate information.

Key Responsibilities

• Answer a high volume of inbound calls in a professional, courteous, and timely manner.
• Assist callers with voter registration, election dates, voting methods, vote-by-mail, polling locations, precinct information, and related services.
• Research voter records using designated systems and provide accurate information based on established procedures.
• Enter, update, verify, and maintain data accurately in computer systems.
• Document caller interactions and provide clerical support to the voter services team.
• Maintain confidentiality when handling voter, public, and election-related information.

Compensation and Benefits

• Pay: $22.00 per hour.
• Job Type: Contract/Temporary.
• Location: 100 percent onsite in Fort Lauderdale, FL 33309.
• Schedule: Monday through Friday, 8:30 AM to 5:00 PM.
• Additional availability required for extended hours, evenings, weekends, and holidays during the election cycle as operational needs increase.
• Assignment end date: November 9, 2026.
• Start date: ASAP after successful completion of all required pre-employment clearances and confirmation of official start date.
• Business casual attire required.

Required Qualifications and Skills

• Provide high-volume inbound call center support to voters and members of the public.
• Research voter information and accurately update records in computer systems.
• Support election operations through data entry, documentation, and administrative assistance.
• Follow established procedures while maintaining confidentiality and professional communication.
• Minimum typing speed of 50 WPM required.
• Valid Florida Driver's License in good standing required.
• Must successfully complete and clear a criminal background check and drug screening.
• Must be available to work the full assignment through November 9, 2026.
• Must be available for extended hours, evenings, weekends, and holidays as required.
• Must be comfortable working 100 percent onsite in Fort Lauderdale, FL.
• High school diploma or equivalent required.
• 3-5 years of related customer service, call center, administrative support, receptionist, data entry, or public-facing experience.
• Strong computer skills, including Microsoft Outlook, Word, Excel, web-based applications, and data entry systems.
• Excellent telephone etiquette, verbal communication, and written communication skills.
• Strong attention to detail, accuracy, reliability, and punctuality.
• Ability to learn new systems and procedures quickly.
• Ability to remain professional in a fast-paced, high-volume, deadline-driven environment.
• Ability to work independently and as part of a team while exercising good judgment.

Preferred Qualifications

• Prior experience in a high-volume call center environment.
• Experience supporting government, public sector, election, voter services, or community-facing programs.
• Previous administrative, clerical, receptionist, or data entry experience.
• Experience handling confidential information with accuracy and discretion.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.