Call Center Support Specialist

AppleOne Employment Services; Fort Lauderdale (FL); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services in Fort Lauderdale, FL, seeks a Call Center Support Specialist for a temporary assignment with the public sector election operations. You will handle high-volume inquiries, guide voters on registration, voting options, polling locations, and procedures, and document interactions accurately to support a secure, efficient process.

The role requires strong communication, fast data entry, and a commitment to service.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of relevant customer service or call center experience preferred.
• Minimum typing speed of 50 WPM.
• Strong verbal and written communication skills.
• Proficiency with Outlook, Word, Excel, and web apps.

Responsibilities

• Answer a high volume of inbound calls from voters and the public in a courteous and professional manner.
• Provide accurate information regarding voter registration, Vote-by-Mail, polling locations, election dates, and related procedures.
• Research voter records using agency systems and document customer interactions accurately.
• Perform data entry and update voter information with attention to detail.
• Protect confidential voter records and follow security, quality, and operational procedures.
• Collaborate with supervisors and team members to support timely call center operations.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Teamwork

Attention to detail

Typing 50 WPM

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Summary

We are seeking a professional and customer-focused Call Center Support Specialist for a temporary assignment supporting public sector election operations in Fort Lauderdale, FL. This role is ideal for candidates with strong communication skills, accurate data entry abilities, and a commitment to providing reliable service to the public

As a Call Center Support Specialist, you will serve as a key point of contact for voters and community members, helping provide timely information related to voter registration, Vote-by-Mail requests, polling locations, election dates, and election procedures. This opportunity offers meaningful work in a structured, mission-driven environment where accuracy, confidentiality, teamwork, and professionalism are essential.

Candidates can expect a fast-paced, supportive team setting with clear procedures, collaborative supervisors, and the opportunity to contribute to an important community service function during election season.

Key Responsibilities

• Answer a high volume of inbound calls from voters and the public in a courteous and professional manner.
• Provide accurate information regarding voter registration, Vote-by-Mail, polling locations, election dates, and related procedures.
• Research voter records using agency systems and document customer interactions accurately.
• Perform data entry and update voter information while maintaining strong attention to detail.
• Protect confidential voter records and follow established security, quality, and operational procedures.
• Collaborate with supervisors and team members to support timely and efficient call center operations.

Compensation and Benefits

• Pay rate: $22.00 per hour.
• Job type: Contract/temporary assignment.
• Assignment dates: September 21, 2026 through November 10, 2026.
• Location: Fort Lauderdale, FL.
• This position is contingent upon successful completion of required background screenings.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Handle inbound voter and public information calls in a high-volume call center environment.
• Research voter records, document interactions, and complete accurate data entry.
• Support election operations by following established procedures for confidentiality, security, and service quality.
• High school diploma or equivalent required.
• 1 to 2 years of relevant customer service, call center, administrative support, or public-facing experience preferred.
• Minimum typing speed of 50 WPM required.
• Intermediate proficiency with Microsoft Outlook, Word, Excel, and web-based applications.
• Strong verbal and written communication skills.
• Excellent customer service skills and professional telephone etiquette.
• Ability to multitask while maintaining accuracy and attention to detail.
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Must follow all established security, confidentiality, equipment-handling, and operational procedures.

Preferred Qualifications

• Prior call center experience in a government, public sector, election operations, or regulated environment.
• Experience researching records or updating information in database systems.
• Bilingual communication skills may be helpful in serving a diverse public audience.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.