Call Center Specialist – First-Contact Resolution & Benefits

Express Employment Professionals - Cincinnati East; Reading (Berks County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Express Employment Professionals - Cincinnati East in Reading, PA is seeking a Call Center Representative to join a growing team. This direct hire opportunity offers a starting pay of $17.00/hour and a 1st shift schedule (training 8:00-4:30, after training 9:30-6:00).

Responsibilities include resolving customer issues, clear communication, and achieving solid customer satisfaction across multiple channels. Requirements include a high school diploma or GED and basic computer/ math skills.

Qualifications

• Attendance is crucial in this role.
• High school diploma or GED required.
• Customer service experience preferred.
• Basic computer and keyboard skills.
• Basic math skills.

Responsibilities

• Resolve customer issues and requests in a prompt, courteous and professional manner.
• Communicate clearly and concisely.
• Achieve customer satisfaction on all customer inquiries across multiple communication channels.
• Strive for first contact resolution.

Skills

Attendance

High school diploma or GED

Customer service experience

Basic computer skills

Basic math skills

Education

High school diploma or GED

Job description

Express Employment Professionals - Cincinnati East in Reading, PA is seeking a Call Center Representative to join a growing team. This direct hire opportunity offers a starting pay of $17.00/hour and a 1st shift schedule (training 8:00-4:30, after training 9:30-6:00).

Responsibilities include resolving customer issues, clear communication, and achieving solid customer satisfaction across multiple channels. Requirements include a high school diploma or GED and basic computer/ math skills.