Answering Service Associate – Flexible Hours + Weekend Pay

Express Employment Professionals - Cincinnati East; Canton (OH); Hybrid; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Weekend differential

Flexible scheduling

Job summary

Express Employment Professionals – Cincinnati East is seeking friendly, dependable individuals to join a busy answering service team in Canton, Ohio. This entry-level role offers part-time and full-time hours, with a starting pay of $15.00 per hour plus a $1.00/hour weekend differential.

You will be the first point of contact for various businesses, providing professional and courteous assistance to callers.

Qualifications

• Excellent communication and active listening skills.
• Professional phone presence and customer service mindset.
• Basic computer and typing skills.
• Ability to multitask in a fast-paced environment.
• Dependable attendance and punctuality.
• Ability to maintain confidentiality, especially for medical or professional calls.

Responsibilities

• Answer incoming calls for multiple businesses and organizations.
• Provide professional, friendly, and accurate customer service.
• Take messages and relay information according to client guidelines.
• Gather and document caller information.
• Handle calls with confidentiality and professionalism.
• Transfer calls or escalate urgent matters when necessary.
• Maintain accurate records while using computer systems and phone software.

Skills

Clear communication

Active listening

Phone etiquette

Basic computer skills

Typing

Dependable attendance

Confidentiality

Tools

None

Job description

Express Employment Professionals – Cincinnati East is seeking friendly, dependable individuals to join a busy answering service team in Canton, Ohio. This entry-level role offers part-time and full-time hours, with a starting pay of $15.00 per hour plus a $1.00/hour weekend differential.

You will be the first point of contact for various businesses, providing professional and courteous assistance to callers.