Call Center Representative

Express Employment Professionals - Cincinnati East; Reading (Berks County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Express Employment Professionals - Cincinnati East in Reading, PA is seeking a Call Center Representative to join a growing team. This direct hire opportunity offers a starting pay of $17.00/hour and a 1st shift schedule (training 8:00-4:30, after training 9:30-6:00).

Responsibilities include resolving customer issues, clear communication, and achieving solid customer satisfaction across multiple channels. Requirements include a high school diploma or GED and basic computer/ math skills.

Qualifications

• Attendance is crucial in this role.
• High school diploma or GED required.
• Customer service experience preferred.
• Basic computer and keyboard skills.
• Basic math skills.

Responsibilities

• Resolve customer issues and requests in a prompt, courteous and professional manner.
• Communicate clearly and concisely.
• Achieve customer satisfaction on all customer inquiries across multiple communication channels.
• Strive for first contact resolution.

Skills

Attendance

High school diploma or GED

Customer service experience

Basic computer skills

Basic math skills

Education

High school diploma or GED

Job description

Our Reading area client is seeking Call Center Representatives to join their team! Express is offering career opportunities for those qualified for and interested in this position! This is a direct hire opportunity!

Call Center Representative

Pay: $17.00/hour

Benefits: Medical, Dental, Vision and Life Insurance, and more

Shift: 1st Shift - 8-4:30 during training, 9:30 am to 6:00 pm after training

Location: Reading, PA

Responsibilities of the Call Center Representative:

• Resolve customer issues and requests in a prompt, courteous and professional manner
• Communicate clearly and concisely
• Achieve customer satisfaction on all customer inquiries across multiple communication channels
• Strive for first contact resolution

Qualifications of the Call Center Representative:

• Attendance is crucial in this role. You must be able to attend work during your scheduled shifts.
• High school diploma or GED required
• Customer service experience preferred
• Basic computer and keyboard skills
• Basic math skills

This is an Evaluation Hire opportunity with a local company who offers room for advancement if hired on. Benefits and bonus opportunities available!