Bilingual Customer Support Specialist

Express Employment Professionals - Cincinnati East; Beaverton (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k

Medical insurance

Optical coverage

Dental coverage

Life Insurance

Short-term disability coverage

Job summary

Express Employment Professionals - Cincinnati East is seeking a Bilingual Call Center Representative to assist customers by phone, email and chat, delivering support in English and a second language. The role emphasizes clear communication and a customer-first mindset.

You will handle inquiries, document interactions in internal systems, escalate issues, and maintain professionalism while meeting quality and efficiency targets in a fast-paced environment.

Qualifications

• Ability to communicate in English and a second language.
• Experience in customer service and helping customers.
• Strong written and verbal communication skills.

Responsibilities

• Answer inbound calls, emails, and chats in English and a second language.
• Provide accurate information regarding products, services, and account details.
• Document customer interactions in internal systems.
• Resolve issues or escalate to appropriate departments as needed.
• Maintain professionalism and courtesy in all communications.
• Meet performance metrics related to quality and efficiency.
• Assist with outbound follow-up calls when necessary.
• Uphold company policies and confidentiality standards.

Skills

Bilingual ability

Customer service

Phone support

Email & chat handling

Job description

Express Employment Professionals - Cincinnati East is seeking a Bilingual Call Center Representative to assist customers by phone, email and chat, delivering support in English and a second language. The role emphasizes clear communication and a customer-first mindset.

You will handle inquiries, document interactions in internal systems, escalate issues, and maintain professionalism while meeting quality and efficiency targets in a fast-paced environment.