Inbound Call Agent — Shape Customer Experience

Express Employment Professionals - Cincinnati East; Tigard (OR); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health benefits

Paid time off

Retirement plans

Career growth

Team events

Job summary

Express Employment Professionals - Cincinnati East is seeking an Inbound Call Agent to be the first point of contact for customers with questions, concerns, or requests. You’ll help troubleshoot, provide product information, and ensure customers feel heard and supported.

You should have strong communication, a calm and professional demeanor, and the ability to multi-task. Training is provided, and opportunities for growth exist in a team-oriented environment with benefits and flexibility.

Qualifications

• Experience in customer service or call center is a plus but not required; training provided.
• Strong verbal communication and active listening skills.
• Calm, friendly, and professional demeanor under pressure.
• Ability to multitask and stay organized on multiple calls.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Answer incoming calls promptly and professionally, providing information or assistance.
• Listen actively to understand needs and provide accurate responses.
• Troubleshoot basic issues or direct to the appropriate department.
• Document customer interactions and update records.
• Stay updated on products, services, and policies.

Skills

Customer service

Call center

Active listening

Multitasking

Communication

Tools

CRM software

Job description

Express Employment Professionals - Cincinnati East is seeking an Inbound Call Agent to be the first point of contact for customers with questions, concerns, or requests. You’ll help troubleshoot, provide product information, and ensure customers feel heard and supported.

You should have strong communication, a calm and professional demeanor, and the ability to multi-task. Training is provided, and opportunities for growth exist in a team-oriented environment with benefits and flexibility.