Call Center Customer Support Specialist

Express Employment Professionals - Cincinnati East; Renton (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is currently seeking a Call Center Representative in Renton, WA. This role handles routine customer inquiries in a call center setting, following scripts and procedures to ensure accurate information and timely responses.

Responsibilities include inbound/outbound calls, processing payments, updating records, and maintaining precise daily statistics. The candidate should be detail-oriented, with strong MS Office skills and reliable attendance, to

Qualifications

• High school diploma or GED required.
• Prior call center or customer service experience preferred.
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Strong data entry and MS Office skills, including Excel, Access, PowerPoint, and Word.

Responsibilities

• Answers incoming calls and makes necessary follow up outbound calls.
• Performs image review when required.
• Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts.
• Takes credit card payments over the phone for accounts, video notices, and new accounts.
• Writes, generates, and receives correspondence via fax, mail, and web contact.
• Negotiates payments and fee reductions up to their established limits.
• Documents phone calls and actions in the database.
• Receives and processes account update requests from inbound phone calls and mail, as directed.
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
• Maintains an above average attendance record.

Skills

Customer service

Call center experience

Verbal communication

Multi-tasking

Detail oriented

Education

High school diploma or GED

Tools

MS Excel

MS Access

MS PowerPoint

MS Word

MS Office

Job description

Express Employment Professionals - Cincinnati East is currently seeking a Call Center Representative in Renton, WA. This role handles routine customer inquiries in a call center setting, following scripts and procedures to ensure accurate information and timely responses.

Responsibilities include inbound/outbound calls, processing payments, updating records, and maintaining precise daily statistics. The candidate should be detail-oriented, with strong MS Office skills and reliable attendance, to