Customer Care Call Center Agent — Fast-Paced Support

Express Employment Professionals - Cincinnati East; Southern Pines (NC); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Weekly Pay

Direct Deposit

Medical and Visual Plan

401(k) plan

Short-Term Disability

Life Insurance

Prescription Drug Reimbursement

Referral Bonuses

Job summary

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative to be the first point of contact for customers, resolving concerns with a focus on service in a fast-paced setting. The role offers weekly pay and benefits after training.

Starting pay is $18.75 per hour, with earning potential up to $44,000 in the first year based on attendance, call volume, and performance. Candidates should demonstrate calm, professional communication and strong multitasking skills.

Qualifications

• 1+ year in a high-volume call center.
• Strong phone and email etiquette.
• Must be able to type 45 wpm.
• High school diploma or equivalent.

Responsibilities

• Respond to, handle, and document incoming calls and emails from customers in a fast-paced environment.
• Gain hands-on experience with company products.
• Troubleshoot customer concerns and deliver timely solutions.
• Maintain accurate records of all customer interactions.
• Navigate multiple software systems and multitask across platforms.

Skills

Customer service

Multitasking

Communication

Typing 45 wpm

Education

High school diploma or equivalent

Job description

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative to be the first point of contact for customers, resolving concerns with a focus on service in a fast-paced setting. The role offers weekly pay and benefits after training.

Starting pay is $18.75 per hour, with earning potential up to $44,000 in the first year based on attendance, call volume, and performance. Candidates should demonstrate calm, professional communication and strong multitasking skills.