Inbound Customer Support Specialist — Fast-Paced & Impactful

Express Employment Professionals - Cincinnati East; Beaverton (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Inbound Call Center Customer Service Representative to be the first point of contact for customers. You will provide timely support, resolve inquiries, and document interactions to help ensure customer satisfaction.

The role emphasizes strong communication, accurate information delivery, and adherence to company policies while contributing to daily performance metrics in a fast-paced setting.

Responsibilities

• Answer incoming calls promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all customer interactions in the system accurately.
• Escalate complex issues to appropriate departments when necessary.
• Meet or exceed daily performance metrics including call handling time and customer satisfaction scores.
• Stay informed about company updates, products, and services.
• Adhere to company policies, procedures, and quality standards.

Job description

Express Employment Professionals - Cincinnati East is seeking an Inbound Call Center Customer Service Representative to be the first point of contact for customers. You will provide timely support, resolve inquiries, and document interactions to help ensure customer satisfaction.

The role emphasizes strong communication, accurate information delivery, and adherence to company policies while contributing to daily performance metrics in a fast-paced setting.