Call Center Sales Pro — Incentives & Growth Path

SPECTRUM; Austin (TX); On-site; USD 37,000 - 70,000; Full time

Benefits offered by this job

Free Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Austin, TX. You will engage customers to resolve billing inquiries, upsell Spectrum services, and protect revenue while delivering a high level of service.

Responsibilities include handling calls, processing orders, and explaining Spectrum products compared to competitors. A high school diploma and 2+ years in a call center or sales role are preferred; weekend/holiday hours may be required.

Qualifications

• 2+ years of call center experience or equivalent in customer service or phone sales
• Experience upselling products and handling billing inquiries
• Strong communication and computer skills, including usage of billing systems

Responsibilities

• Engage with customers to resolve billing inquiries and product questions
• Apply telephone-based techniques to retain customers and upsell Spectrum services
• Maintain professionalism in every customer interaction
• Achieve activity goals using call handling metrics
• Master order processing for retained accounts and new sales entries

Skills

Customer service

Upselling

Verbal & written comms

Tech knowledge of cable

English proficiency

Problem solving

Time management

Education

High school diploma

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Austin, TX. You will engage customers to resolve billing inquiries, upsell Spectrum services, and protect revenue while delivering a high level of service.

Responsibilities include handling calls, processing orders, and explaining Spectrum products compared to competitors. A high school diploma and 2+ years in a call center or sales role are preferred; weekend/holiday hours may be required.