Call Center Sales Pro: Retain & Upsell Customers

Jobtome; North Carolina; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives for top performers

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage with customers to resolve billing inquiries, answer questions about Spectrum’s video, data, and voice services, and work to retain customers.

The role requires strong communication, the ability to handle irate customers, and proficiency with the billing system. Compensation starts at $18/hour with incentives that can push annual earnings beyond $70,000 for top performers. Office environment.

Qualifications

• High school diploma or equivalent required.
• Strong reading/writing/speaking English skills.
• Knowledge of cable TV, internet and voice services.
• Ability to work variable hours, including weekends and holidays.

Responsibilities

• Resolve billing inquiries and product questions.
• Retain customers and upsell Spectrum services.
• Process orders in the billing system accurately.
• Maintain a professional demeanor in all interactions.
• Meet or exceed activity metrics and call handling targets.

Skills

Customer service

Sales techniques

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage with customers to resolve billing inquiries, answer questions about Spectrum’s video, data, and voice services, and work to retain customers.

The role requires strong communication, the ability to handle irate customers, and proficiency with the billing system. Compensation starts at $18/hour with incentives that can push annual earnings beyond $70,000 for top performers. Office environment.