Call Center Representative- Jacobi Hospital

Innova Solutions Inc.; New York (NY); Presencial; USD 39.000 - 41.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Referral bonus

Descripción de la vacante

Innova Solutions is hiring a Call Center Representative for a 2-3 month contract based in Bronx, NY. The role focuses on delivering exceptional customer service, handling inquiries, resolving complaints, and providing basic technical support.

The ideal candidate has 2 years of call center experience, bilingual ability, and strong communication skills. The position requires a high school diploma, payroll timekeeping experience, and thorough computer literacy.

Formación

• Two years of experience required.
• Bilingual (facility specific).
• High School Diploma or GED required.
• 1 year call center and payroll timekeeping experience in a call center environment.

Responsabilidades

• Handle incoming and/or outgoing calls.
• Resolve complaints and provide technical support to ensure customer satisfaction.
• Answer questions and assist customers as needed.
• Extensive phone experience and computer literacy are essential.

Conocimientos

Customer service

Bilingual

Verbal & written comms

Active listening

Problem solving

Educación

High School Diploma

Herramientas

Payroll timekeeping

Computer literacy

Descripción del empleo

A client of Innova Solutions is immediately hiring for a Call Center Representative.

Position type: Contract

Duration: 2-3 months

Location: Bronx, NY 10461

As a Call Center Representative, you will:

• Customer Service Professional who handles incoming and/or outgoing calls.
• Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
• Other assignment as necessary.
• Extensive phone experience and computer literate.

The ideal candidate will have:

• Two (2) years of experience and Bilingual (facility specific).
• High School Diploma or General Education (GED)
• 1 yr of Call Center and Payroll Timekeeping experience in call center environment required
• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
• Active listening provides full attention to callers to understand their concerns and needs.
• Effective problem-solving to analyze a situation, identify core issues and find effective solutions.

This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

Referral Bonus: $250-$1000 dollars.

Pay Range and Benefits:

Pay Range*: $28 - $30/per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health savings account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• Other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

About Innova Solutions:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, I agree to receive calls and emails (including automated or AI-generated calls or emails) from Innova Solutions, Inc.and its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services, and that I may revoke my consent at any time by following the Opt Out Instructions.

I confirm that I have read and agree to the Terms of Service and acknowledge that I have received and reviewed the Privacy Notice.

INDGN01