Customer Service Representative - Healthcare & Research - Analysts

MassGenics, Inc.; Philadelphia (Philadelphia County); Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical & Pharmacy coverage

Dental & Vision insurance

401(k)

Health savings account (HSA)

Flexible spending account (FSA)

Life Insurance

Pet Insurance

Short term Disability

Long term Disability

Pre-paid legal & ID theft protection

Sick time

Paid leaves

Employee Assistance Program (EAP)

Job summary

Innova Solutions is seeking a Customer Service Representative for a 2-month contract based in Philadelphia, PA, with remote work options. The role emphasizes handling claims, benefits, enrollment, and member portal support.

Ideal candidates possess a HS diploma or GED, 2 years of customer service experience, and at least 1 year in a call center. Strong verbal and written communication abilities are essential for phone-based interactions.

Qualifications

• HS Diploma or GED required
• 2+ years of customer service experience
• 1 year of call center experience required
• Strong verbal and written communication skills for phone-based work
• Ability to navigate multiple systems concurrently
• Candidates must score 80%+ on Customer Service Test

Responsibilities

• Handle claims, benefits, enrollment, member portal access, ID cards, and related tasks; assist customers to resolve issues over the phone and via portals.

Skills

Customer Service

Call Center

Verbal Communication

Written Communication

Multitasking

Problem Solving

Education

HS Diploma or GED

Job description

Customer Service Representative - Healthcare & Research

Job ID: 1026079 Remote , Pennsylvania Job Type: Contract Added - 2 days ago

Job Description

A client of Innova Solutions is immediately hiring for a Customer Service Representative.

• Position type: Full time – Contract
• Duration: 2-month contract
• Location: Philadelphia, PA

As a Customer Service Representative, you will:

• CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems.

The ideal candidate will have:

• HS Diploma or GED with 2 years of customer service experience
• 1 year of call center required
• Looking for excellent Customer Focused competencies -seeking service-oriented individuals with strong customer service skills.
• Must have strong verbal and written communication skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
• Ability to navigate through multiple systems at a time.
• ALL candidates must score a 80% or above on Customer Service Test

Preferred Qualification:

• Healthcare industry experience
• Medical background helpful

This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

Pay Range and Benefits:

Pay Range*: $15 - $18 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.