Call Center Representative- Jacobi Hospital - Call Center & Customer Service - Analysts

MassGenics, Inc.; New York (NY); Sur place; USD 39 000 - 41 000; Temps partiel

Avantages offerts par ce poste

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA

FSA

Life Insurance

Disability insurance

Paid sick time

Paid leaves

Résumé du poste

Innova Solutions in Bronx, NY is seeking a Contract Call Center Representative for 2-3 months. The role involves handling customer calls, resolving issues, and offering technical support to ensure satisfaction.

The ideal candidate has 2 years of call center experience, a high school diploma or GED, and bilingual abilities. The pay range is $28-$30 per hour, with comprehensive benefits available based on eligibility.

Qualifications

• Two years of experience in a call center or related role.
• Bilingual proficiency as specified by the job.
• Strong verbal and written communication skills.

Responsabilités

• Handle incoming and/or outgoing calls with professionalism.
• Answer questions, resolve complaints, and provide technical support.
• Maintain customer satisfaction through effective problem solving.
• Demonstrate extensive phone experience and computer literacy.

Connaissances

Bilingual

Phone experience

Computer literate

Formation

High School Diploma or GED

Description du poste

Job ID: 1025644 Bronx , New York Job Type: Contract Added - a day ago

Job Description

A client of Innova Solutions is immediately hiring for a Call Center Representative.

Position type

Contract

Duration

2-3 months

Location

Bronx, NY 10461

As a Call Center Representative, you will:

• Customer Service Professional who handles incoming and/or outgoing calls.
• Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
• Other assignment as necessary.
• Extensive phone experience and computer literate.

The ideal candidate will have:

• Two (2) years of experience and Bilingual (facility specific).
• High School Diploma or General Education (GED)
• 1 yr of Call Center and Payroll Timekeeping experience in call center environment required
• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
• Active listening provides full attention to callers to understand their concerns and needs.
• Effective problem-solving to analyze a situation, identify core issues and find effective solutions.

PAY RANGE AND BENEFITS

Pay Range*: $ 28 - $30/per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

REFERRAL BONUS

Referral Bonus amount of $250-$1000 dollars.

RECENT RECOGNITIONS

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.