Customer Service Representative

Innova Solutions Inc.; Philadelphia (Philadelphia County); Vor Ort; USD 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical & Pharmacy

Dental & Vision

401(k)

HSA & FSA

Life Insurance

Pet Insurance

Disability Insurance

Pre-paid Legal

ID Theft Protection

Sick Time

Paid Leave

EAP

Zusammenfassung

Innova Solutions is actively hiring a Customer Service Representative for a 2-month contract in Philadelphia, PA. This role focuses on handling claims, benefits, enrollment, member portal access, ID cards, and related inquiries, with a strong emphasis on customer-focused problem solving over the phone.

The ideal candidate has a high school diploma or GED with 2 years of customer service and at least 1 year in a call center, plus excellent verbal and written communication.

Qualifikationen

• HS Diploma or GED with 2 years of customer service experience.
• 1 year of call center experience required.
• Strong verbal and written communication skills.
• Ability to navigate multiple systems while assisting customers.
• Must score 80% or above on Customer Service Test.

Aufgaben

• CSRs handle claims, benefits, enrollment, member portal, ID cards, etc.
• Work with customers to solve problems over the phone and other channels.

Kenntnisse

Customer service

Communication skills

Phone-based work

Ausbildung

HS Diploma or GED

Jobbeschreibung

A client of Innova Solutions is immediately hiring for a Customer Service Representative

Position type: Full time – Contract

Duration: 2-month contract

Location: Philadelphia, PA

As a Customer Service Representative, you will:

• CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems.

The ideal candidate will have:

• HS Diploma or GED with 2 years of customer service experience
• 1 year of call center required
• Looking for excellent Customer Focused competencies -seeking service-oriented individuals with strong customer service skills.
• Must have strong verbal and written communication skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
• Ability to navigate through multiple systems at a time.
• ALL candidates must score a 80% or above on Customer Service Test

Preferred Qualification:

• Healthcare industry experience
• Medical background helpful

This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

REFERRAL PROGRAM:

This position qualifies for a Referral Bonus amount of $250-$1000 dollars.

Please email your referral details along with their resume to [e-mail]

Gandam Meghana

218-325-3819

[e-mail]

PAY RANGE AND BENEFITS:

Pay Range*: $15 - $18 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America’s Best Employers for New Grads by Forbes (2024)

Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)

One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)

One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)

Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)

One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)

AWS Advanced Tier Services Partner with 100+ certifications

Website

https://www.innovasolutions.com/

Innova Solutions

is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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