Customer Service Specialist - Call Center & Customer Service - Analysts

MassGenics, Inc.; Temple (TX); Híbrido; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & pharmacy coverage

Dental/vision insurance

401(k)

Health saving account (HSA)

Flexible spending account (FSA)

Life Insurance

Pet Insurance

Short term Disability

Long term Disability

Accident & Critical illness coverage

Pre-paid legal & ID theft protection

Sick time

other types of paid leaves

Employee Assistance Program (EAP)

Descripción de la vacante

Innova Solutions is seeking a Customer Service Specialist for a 6-month contract located in Temple, TX. The role involves handling phone requests from public and internal customers, documenting and dispatching work orders, and monitoring security systems such as CCTV and alarms.

The ideal candidate will have a high school diploma or GED and at least 1 year of customer service experience, with preferred background in healthcare, dispatch, or call center environments.

Formación

• H.S. Diploma/GED equivalent.
• 1+ year of experience in customer service or related role.

Responsabilidades

• Answering phone calls for public and internal customers: documentation and dispatch of work requests.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assisting with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.

Conocimientos

Customer service

Phone support

Documentation

Team coordination

Educación

High school diploma or GED

Descripción del empleo

Job Description

A client of Innova Solutions is immediately hiring a Customer Service Specialist.

Position type: Full Time - Contract role

Duration: 6 Months

Location: Temple, TX

As a Customer Service Specialist, you will:

• Answering phone calls for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assisting with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.

The ideal candidate will have:

• H.S. Diploma/GED Equivalent
• 1+ year of experience.

Preferred Qualifications:

• Experience in an administrative support role and/or customer service.
• Healthcare, call center, or dispatch service experience.

PAY RANGE AND BENEFITS

Pay Range*: Between $16.00 - $18.00 per hour

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA)
• Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term Disability
• Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

ABOUT INNOVA SOLUTIONS

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

• Named One of America’s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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