Call Center Representative

Ultimate Staffing Services; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Ultimate Staffing Services seeks a Call Center Representative to handle inbound and outbound calls, assist customers, and deliver a high-quality experience. The role emphasizes clear communication and efficient problem resolution within a fast-paced setting.

Responsibilities include logging interactions in CRM, processing orders, and providing accurate product and policy information while aiming to meet productivity and service metrics. Strong multitasking and attention to detail are essential.

Qualifications

• 1+ years of call center, customer service, or high-volume phone experience preferred
• Strong verbal and written communication skills
• Experience with CRM systems and Microsoft Office Suite
• Excellent problem-solving and active listening skills
• Ability to multitask and navigate multiple systems simultaneously
• Strong attention to detail and organizational skills
• High school diploma or equivalent required

Responsibilities

• Answer inbound customer calls and respond to inquiries in a professional manner
• Make outbound calls for follow-up, scheduling, customer service, and account updates
• Resolve customer concerns and escalate complex issues when necessary
• Accurately document customer interactions in CRM systems
• Process orders, requests, and account changes
• Provide product, service, and policy information to customers
• Meet productivity, quality, and customer service metrics
• Follow established procedures and maintain compliance standards
• Collaborate with team members and management to ensure customer satisfaction
• Maintain accurate records and perform data entry as needed

Skills

Call center experience

Verbal communication

Written communication

Multitasking

Attention to detail

MS Office Suite

CRM systems

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Salary: USD18.75 - USD20 per hour

Call Center Representative

Pay: $18.75 - $20.00 per hour

Position Summary

We are seeking a customer-focused Call Center Representative to join a fast-paced team. This role is responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, processing requests, and delivering an exceptional customer experience. The ideal candidate is a strong communicator who thrives in a high-volume environment and is passionate about helping others.

Key Responsibilities

• Answer inbound customer calls and respond to inquiries in a professional manner
• Make outbound calls for follow-up, scheduling, customer service, and account updates
• Resolve customer concerns and escalate complex issues when necessary
• Accurately document customer interactions in CRM systems
• Process orders, requests, and account changes
• Provide product, service, and policy information to customers
• Meet productivity, quality, and customer service metrics
• Follow established procedures and maintain compliance standards
• Collaborate with team members and management to ensure customer satisfaction
• Maintain accurate records and perform data entry as needed

Qualifications

• 1+ years of call center, customer service, or high-volume phone experience preferred
• Strong verbal and written communication skills
• Experience with CRM systems and Microsoft Office Suite
• Excellent problem-solving and active listening skills
• Ability to multitask and navigate multiple systems simultaneously
• Strong attention to detail and organizational skills
• High school diploma or equivalent required