Call Center Representative

KLAUS ROOFING SYSTEM UPSTATE NEW YO; City of Albany (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Training & development

Paid Time Off

Career Growth Opportunities

Job summary

A roofing services company is seeking a friendly and professional Call Center Representative to manage inbound and outbound calls while ensuring a great customer service experience. Candidates should have a high school diploma and preferably prior call center experience. The role involves identifying customer needs, documenting interactions, and maintaining up-to-date skills. The company offers competitive salary and benefits.

Qualifications

• Preferred experience as a Call Center Representative or in a similar role.
• Excellent phone and verbal communication skills required.
• Ability to work well under pressure and highly organized.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify customer call reasons and provide solutions.
• Document all customer interactions.

Skills

Phone communication

Active listening

Time management

Customer relationship management

Education

High school diploma/GED

Tools

CRM programs

Job description

Benefits

• Competitive salary
• Free uniforms
• Training & development
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively