Call Center - Customer Service Representative

Spherion Staffing; East Lansing (MI); On-site; USD 15,153 - 17,220; Full time

Job summary

Spherion Staffing is seeking a full-time Customer Service Representative in East Lansing, Michigan. This long-term position involves assisting customers with inquiries, managing accounts, and resolving issues efficiently.

The ideal candidate will be a strong communicator with problem-solving skills and thrive in a fast-paced call center environment. A high school diploma is required, and the role is Monday through Friday from 7:00 a.m. to 7:00 p.m. Pay ranges from $11.00 to $12.50 per hour.

Qualifications

• Strong communication and problem-solving skills required.
• Experience in a call center environment preferred but not mandatory.
• Ability to handle customer inquiries efficiently.

Responsibilities

• Assist customers with inquiries professionally.
• Research and resolve customer issues effectively.
• Input customer information into client systems.

Skills

Strong communication skills

Problem-solving skills

Ability to thrive in high-energy environments

Proficiency in Microsoft Outlook

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Ability to multi-task

Team player

Education

High school diploma (or equivalent)

Job description

Call Center - Customer Service Representative

Full‑time, long‑term role.

Responsibilities

• Assisting customers with various inquiries in a timely manner and with a high degree of professionalism
• Researching and resolving customer issues
• Inputting customer information into client systems
• Managing transactions and changes to accounts
• Offering solutions that optimize the customer experience and retain their business

Qualifications

• Strong communication and problem‑solving skills
• Ability to thrive in a high‑energy, fast‑paced call center environment
• Proficient in Microsoft Outlook, Word and Excel
• Capable of resolving issues expeditiously and professionally
• Ability to multi‑task and work well under pressure
• Team player with a positive, can‑do attitude
• Experience or specialized knowledge preferred (not required)
• High school diploma (or equivalent) required
• Must be available Monday through Friday, 7:00 a.m. – 7:00 p.m. (no weekends)

Salary: $11.00 – $12.50 per hour.