Call Center Representative

Surib; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Surib in Washington, DC is seeking a professional Call Center Representative to communicate with customers, answer questions, provide product and service information, and support positive customer experiences in a fast-paced, team-oriented environment.

The ideal candidate has strong verbal communication and active listening skills, can manage routine inquiries by phone, and is reliable, adaptable, and motivated to learn.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Customer-focused and professional attitude.
• Positive attitude and willingness to learn.
• Strong problem-solving abilities. Excellent organization and attention to detail.
• Comfortable communicating with customers by phone.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Respond to customer inquiries in a professional and courteous manner.
• Provide accurate information about products and services.
• Listen carefully to customer needs and recommend appropriate solutions.
• Assist customers with routine questions and concerns.
• Support follow-up calls and customer relationship activities.
• Communicate promotional offers and relevant product information.
• Identify customer needs and potential sales opportunities.
• Maintain organized records of customer interactions.
• Escalate complex concerns to the appropriate team member when necessary.
• Provide a positive and professional customer experience on every interaction.
• Collaborate with team members to meet customer service and business objectives.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer focus

Phone etiquette

Problem solving

Organizational skills

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a professional and motivated Call Center Representative to communicate with customers, answer questions, provide product and service information, and support positive customer experiences. This role is ideal for individuals with strong communication skills who enjoy helping people and working in a fast-paced, team-oriented environment.

Responsibilities

• Respond to customer inquiries in a professional and courteous manner.
• Provide accurate information about products and services.
• Listen carefully to customer needs and recommend appropriate solutions.
• Assist customers with routine questions and concerns.
• Support follow-up calls and customer relationship activities.
• Communicate promotional offers and relevant product information.
• Identify customer needs and potential sales opportunities.
• Maintain organized records of customer interactions.
• Escalate complex concerns to the appropriate team member when necessary.
• Provide a positive and professional customer experience on every interaction.
• Collaborate with team members to meet customer service and business objectives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Customer-focused and professional attitude.
• Positive attitude and willingness to learn.
• Strong problem-solving abilities.Excellent organization and attention to detail.
• Comfortable communicating with customers by phone.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching