Customer Service Representative

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Community Impact

Job summary

A community-focused organization in South El Monte is seeking a Call Center Representative to provide exceptional customer service. The ideal candidate will have a high school diploma and excellent communication skills. Responsibilities include handling inbound and outbound calls, identifying customer needs, and ensuring a great customer experience. This position offers competitive compensation and opportunities for career growth.

Qualifications

• Previous experience as a Call Center Representative or in a similar role preferred.
• Excellent verbal communication skills are essential.
• Ability to prioritize projects and manage time effectively.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify customer needs and provide relevant solutions.
• Document all customer interactions.

Skills

Excellent phone communication

Active listening

Organizational skills

Ability to work under pressure

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM)

Job description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
• Community Impact

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively