Call Center Representative

Network ESC; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Network ESC is seeking a Call Center Representative in Philadelphia to answer inquiries, resolve complaints, process orders, and provide accurate information about products and services while maintaining high customer satisfaction.

The role requires strong communication, problem-solving, and the ability to thrive in a fast-paced environment. Some shifts, weekends, or holidays may be required.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Previous call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening skills.
• Basic computer and data entry skills.
• Ability to work in a fast-paced environment.
• Flexible to work shifts, weekends, or holidays if required.

Responsibilities

• Answer incoming customer calls and respond to inquiries professionally.
• Make outbound calls when required for follow-ups or customer service.
• Resolve customer complaints and provide appropriate solutions.
• Process orders, payments, returns, and account updates.
• Maintain accurate records of customer interactions.
• Meet daily performance targets, including call quality and productivity.
• Escalate complex issues to the appropriate department.
• Follow company policies, procedures, and confidentiality standards.
• Provide excellent customer service to ensure customer satisfaction.

Skills

Customer service

Communication

Active listening

Time management

Multitasking

Attention to detail

Conflict resolution

Education

High school diploma or equivalent

Job description

Call Center Representative Job Description

Job Title: Call Center Representative

Job Summary:
We are seeking a professional and customer-focused Call Center Representative to join our team. The successful candidate will answer customer inquiries, resolve complaints, process orders, and provide accurate information about products and services while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Answer incoming customer calls and respond to inquiries professionally.

• Make outbound calls when required for follow-ups or customer service.

• Resolve customer complaints and provide appropriate solutions.

• Process orders, payments, returns, and account updates.

• Maintain accurate records of customer interactions.

• Meet daily performance targets, including call quality and productivity.

• Escalate complex issues to the appropriate department.

• Follow company policies, procedures, and confidentiality standards.

• Provide excellent customer service to ensure customer satisfaction.

Qualifications:

• High school diploma or equivalent (associate's or bachelor's degree is a plus).

• Previous call center or customer service experience preferred.

• Strong verbal and written communication skills.

• Excellent problem-solving and active listening skills.

• Basic computer and data entry skills.

• Ability to work in a fast-paced environment.

• Flexible to work shifts, weekends, or holidays if required.

Skills:

• Customer service orientation

• Communication and interpersonal skills

• Patience and empathy

• Time management

• Conflict resolution

• Multitasking

• Attention to detail