Call Center Representative

Express Employment Professionals; Northport (AL); Vor Ort; USD 23.000 - 25.000; Vollzeit

Zusammenfassung

Express Employment Professionals in the Tuscaloosa, AL area is seeking a full-time, permanent Call Center Representative. Pay is $17-18 per hour. The role involves handling high-volume calls and delivering timely, effective solutions to customer inquiries.

You will identify customer needs, clarify information, and maintain records, while building strong relationships and providing excellent service across a busy call center environment.

Qualifikationen

• At least 1 year of experience in a customer support role.
• Strong phone and verbal communication skills with active listening.
• Customer-focused with adaptability to different personalities.
• Ability to multitask, set priorities and manage time.

Aufgaben

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in call center database in a comprehensible way

Kenntnisse

Customer service

Phone skills

Active listening

Time management

Multitasking

Jobbeschreibung

We are currently recruiting for a FULL TIME, PERMANENT Call Center Representative for a company located in the Tuscaloosa, AL area!

Pay is between $17-18 per hour!

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in call center database in a comprehensible way

Requirements

• At least 1 year ofexperience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively