Call Center Representative

Talent Haven HR; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training in call handling

Growth opportunities

Supportive team

Practical experience

Job summary

Talent Haven HR is seeking a personable Call Center Representative to handle incoming calls, share information about services, and assist customers with questions. You will listen carefully, stay calm under pressure, and deliver helpful, timely service in a fast-paced environment.

Responsibilities include answering calls professionally, providing accurate service details, recording interactions, and escalating complex issues.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Strong problem-solving and customer service abilities.
• Good attention to detail and accurate recordkeeping.
• Ability to manage call volume and prioritize tasks.
• Comfortable learning company procedures and using basic computer systems.
• Dependable, adaptable, and able to work as part of a team.
• Previous call center experience is beneficial but not required.

Responsibilities

• Answer incoming customer calls in a courteous and professional manner.
• Provide accurate information about company services, promotions, and procedures.
• Listen to customer questions and concerns to understand their needs.
• Resolve routine inquiries and refer more complex issues to the appropriate department.
• Record call details, customer requests, and follow-up actions accurately.
• Follow established call-handling procedures and customer service guidelines.
• Maintain a calm and helpful approach when assisting dissatisfied customers.
• Communicate recurring issues and customer feedback to supervisors.
• Work with colleagues to support service quality and customer satisfaction.

Skills

Active listening

Verbal communication

Customer service

Problem solving

Detail orientation

Teamwork

Adaptability

Call handling

Job description

Position Summary

We are looking for a communicative and customer-focused Call Center Representative to handle incoming calls, provide information about company services, and assist customers with questions and requests. The ideal candidate is a good listener, remains composed under pressure, and can deliver helpful service in a fast-paced environment.

Responsibilities

• Answer incoming customer calls in a courteous and professional manner.
• Provide accurate information about company services, promotions, and procedures.
• Listen to customer questions and concerns to understand their needs.
• Resolve routine inquiries and refer more complex issues to the appropriate department.
• Record call details, customer requests, and follow-up actions accurately.
• Follow established call-handling procedures and customer service guidelines.
• Maintain a calm and helpful approach when assisting dissatisfied customers.
• Communicate recurring issues and customer feedback to supervisors.
• Work with colleagues to support service quality and customer satisfaction.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Strong problem-solving and customer service abilities.
• Good attention to detail and accurate recordkeeping.
• Ability to manage call volume and prioritize tasks.
• Comfortable learning company procedures and using basic computer systems.
• Dependable, adaptable, and able to work as part of a team.
• Previous call center experience is beneficial but not required.

Benefits

• Training in call handling and customer service procedures.
• Opportunities to develop communication and problem-solving skills.
• Supportive team environment.
• Potential for professional growth and advancement.
• Practical experience in customer support and service operations.