Customer Service Representative

Baldwin Heating & Air; Daphne (AL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Uncapped Pay Potential

Medical Insurance

Prescription Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Term Life Insurance

401(k) Matching

Training & Development

Paid Holidays

Paid Time Off

Job summary

Baldwin Cooling, Heating, Plumbing, and Electrical is hiring for a customer support role in Daphne, AL. You will handle incoming calls, schedule estimates, and coordinate between customers and technicians to ensure satisfaction.

This is a full-time, in-person position with competitive pay and benefits. Ideal candidates have 1–5 years of call center or customer support experience, a valid driver’s license with a clean MVR, and familiarity with MS Office and Service Titan.

Qualifications

• 1-5 years of call center or customer support experience preferred.
• Valid driver’s license with clean MVR.
• Experience with MS Office preferred.
• Experience with Service Titan preferred.

Responsibilities

• Manage incoming calls from customers.
• Schedule and manage customer estimates.
• Identify and assess customers’ needs to achieve full satisfaction of work provided.
• Manage customer and technician schedules.
• Renew and manage maintenance agreements.
• Build relationships with customers and provide top-level service and support.
• Maintain accurate and detailed records of customer needs, requests, and tasks performed.
• Appropriately handle and de-escalate customer complaints and concerns.

Skills

Call center experience

Customer support

Tools

MS Office

Service Titan

Job description

Overview

Looking to TRADE UP to a better opportunity?Baldwin Cooling, Heating, Plumbing, and Electricalis looking for a self-motivated individual with a positive attitude to join our growing and dedicatedCustomer Supportteam.

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do:

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Who you are:

• 1-5years of call center or customer supportexperience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Who we are:

We are a growing company that offers the close-knit culture of a small business along with the size, stability, and advancement opportunities of a larger organization. Our hardworking teams are dedicated to the company's continued success and are recognized and rewarded for their contributions.

We prioritize our employees and invest in their success through ongoing training, comprehensive benefits, a company-matching 401(k), and opportunities for professional growth.

Ifthis sounds like the perfect opportunity for you, don’t wait!

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15.00-19.00 per hour

Ability to commute/relocate:

• Daphne, AL: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person