Call Center Representative

Elite Staffing Inc; Montgomery (AL); On-site; USD 9,600 - 17,000; Full time

Job summary

Elite Staffing Inc is seeking a Call Center Representative in Montgomery, AL. The role handles inbound and outbound calls, answers questions, processes orders, and troubleshoots issues. Training runs 11am-8pm with a 9am-6pm or 11am-8pm shift schedule across Mon-Sun.

Compensation is $12.00 per hour with equal opportunity employment. Applicants must be 18+, have strong communication skills, and be able to work well in a team.

Qualifications

• Experience dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills; technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.

Responsibilities

• Answering phones from customers professionally and responding to inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales and service issues.
• Providing customers with product and service information.
• Processing forms, orders and applications requested by customers.
• Identifying, escalating priority issues and reporting to management.
• Routing inbound calls to appropriate resources.
• Following up on complicated calls and updating CRM notes.

Skills

Public experience

Communication skills

Teamwork

Computer skills

Multitasking

Emergency response

Confidentiality

Education

High school diploma or equivalent

Job description

Call Center Representative

A Call Center handles inbound and outbound calls. The representatives of a call center are individuals who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.

Responsibilities

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization's service and product information.
• Processing forms, orders and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Requirements

• Experience in dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• High school diploma or equivalent

Shift times

9am-6pm

or

11am-8pm

Monday-Sunday

Training will be: 11am-8pm

Monday-Friday

$12.00/hr

Montgomery, AL

All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.

Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates. AI may be used to collect information and grade, rank, or score your answers. All employment decisions are made by human reviewers. By submitting your application, you authorize Elite Staffing, Inc. to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications. All personal information provided will be handled in accordance with our Privacy Policy found on our website.