CUSTOMER CARE REPRESENTATIVE

Dayton Roger's; Kentucky; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

Paid time off and holidays

Opportunities for advancement within 6

Ongoing training and development

Job summary

Dayton Roger's Contract is seeking a Customer Care Representative to serve as the first point of contact for customers in a remote setting. You will provide information, resolve issues, and ensure a high level of satisfaction while supporting scheduling and payment tasks.

The role emphasizes strong communication, teamwork, and the ability to multitask in a fast-paced environment, with opportunities for advancement and ongoing training within the company.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience preferred.
• Strong communication and problem-solving abilities.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as the first point of contact for customers and provide information about services.
• Handle complaints and resolve issues professionally and timely.
• Maintain high customer satisfaction by addressing inquiries promptly.
• Build relationships through regular communication and follow-up.
• Collaborate with other departments to resolve issues.
• Keep detailed records of interactions and transactions.
• Assist with scheduling and basic payments.
• Continuously seek to improve customer service processes.

Skills

Communication skills

Problem-solving

Multitasking

Attention to detail

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Position: Customer Care Representative

Job Type: (Remote)

Dayton Roger's Contract is a leading provider of contract services in the Dayton area. We offer a wide range of services including construction, landscaping, and maintenance for commercial and residential properties. Our company values quality, reliability, and exceptional customer service.

Job Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to provide exceptional service to our customers.

Key Responsibilities

• Serve as the first point of contact for customers, answering inquiries and providing information about our services
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain a high level of customer satisfaction by ensuring all inquiries and concerns are addressed promptly and accurately
• Build and maintain strong relationships with customers through regular communication and follow-up
• Collaborate with other departments to ensure efficient and effective resolution of customer issues
• Keep detailed records of customer interactions and transactions
• Assist with administrative tasks, such as scheduling appointments and processing payments
• Continuously strive to improve customer service processes and procedures

Qualifications

• High school diploma or equivalent
• Previous experience in customer service or a related field preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving and conflict resolution abilities
• Proficient in Microsoft Office and other computer applications
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong attention to detail and accuracy
• Positive attitude and ability to work well in a team environment
• Willingness to learn and adapt to new processes and procedures

Benefits

• Competitive salary
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off and holidays
• Opportunities for advancement within the company
• Ongoing training and development opportunities

If you are a dedicated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for our Customer Care Representative position at Dayton Roger's Contract. Join our team and be a part of providing exceptional service to our valued customers.